How to Contact USCIS when Your Application is Past the Case Inquiry Date

The U. S. Citizenship and Immigration Service (USCIS)  provides estimated time ranges for processing applications and petitions on its website at  For most applications, you can contact the USCIS if your case has been pending longer than the “case inquiry date”  posted on our website.

The USCIS Contact Center (formerly the National Customer Service Center) is one point of contact for  assistance on pending filings.  However, USCIS operators will only take a service request if the receipt notice date (which represents the date USCIS received the filing) is earlier than the “case inquiry date,” so you must check the  processing times online and determine the case inquiry date before you call.

Also, for most filings, the petitioner, applicant, or attorney may submit an e-request instead at  This route also requires that your case is earlier than the case inquiry.

Sometimes USCIS transfers filings, either because the agency is trying to balance workloads, or because under existing procedures more than one USCIS office is responsible for processing the particular filing. If USCIS has issued a transfer notice, then the “case inquiry date” for the office that received the filing applies.

For cases that are pending at a USCIS Field Office (local office), you may also schedule an in-person appointment through USCIS InfoPass to get more information. However, the system can only display available appointment times for a 14-day range, and sometimes no appointments are available.

This information is provided as an educational service.Consult with an attorney to find out if you have other options to maintain legal immigration status in the U.S.
For a comprehensive evaluation of your immigration options, you are invited to call me at 214-472-2161 or visit my websites at and


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